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Terms and Conditions

Bookings

When booking through the OHAI Nazaré reservation platform, the following rates are available: Standard Rate, Super Flexible Rate and Non-Refundable Rate.

The Standard Rate is always available and allows the existence of provisional booking requests, giving the option of changing dates up to 7 days before arrival. To guarantee the booking confirmation, payment of 50% of the total amount of the reservation is requested. This guarantee must be paid within a maximum period of 5 (five) days after the date of the reservation. If there is no payment after this period, the reservation will be automatically cancelled.

The Super Flexible Rate is a rate with special conditions for cancellation and prepayment. Customers who choose this rate benefit from a free cancellation period (up to 7 days before arrival). The reservation made remains a provisional request until 10 days before check in. At that time, an email is generated to complete the payment for the reservation. After sending the email, the customer has up to 3 days to make the payment. If the customer does not make the payment within the stipulated period, the reservation will be cancelled automatically. The customer is duly informed of all procedures through the contact channels provided on the booking platform.

On certain dates, the Non-Refundable Rate is also available. It is a promotional tariff whose payment is made in full (100%) at the time of booking and for that reason you enjoy an additional discount.

Accommodation bookings for high season or special periods are subject to a minimum stay of

3 nights unless exceptions that are properly identified on the booking platform.

The promotional conditions / discounts are subject to availability confirmation and are not transferable to third parties. To take advantage of certain promotions / discounts, the customer is asked to enter a promotional code. Promotions cannot be combined with each other.

On our website we offer the best price guarantee. This means that if you found our accommodation for a better price on another website, we match the price. To match the price, the reservation must be for the same accommodation and type of accommodation, for the same check-in and check-out dates and have the same conditions and cancellation policies. We just match the price for the current offers. In this way, you will have to provide us with the link to the other offer with the best price and it must be online and available when we proceed with its verification.

When booking accommodation, the price applies for the maximum occupancy of beds available in the accommodation.

In accommodations, the preference for some type of bed, double or twin, must be communicated and will be attended depending on availability. This and other special requests must be made at the time of booking. Additional charges may apply.

All accommodation is equipped with kitchen utensils. Baby cots are optional and must be requested at the time of booking (subject to availability). Towels and bed linen are included in the price. Beds are made at Check-In.

It is the customer's full responsibility to correctly insert and update their contact details on the booking platform.

For your security, we inform you that our official website is https://ohairesorts.com/nazare/. Communication regarding your reservation is made via one of the following e-mails: noreplay.nazare@ohairesorts.com, booking.nazare@ohairesorts.com, newsletter.nazare@ohairesorts.com, or info.nazare@ohairesorts.com.

All our pages use Secure HTTP (HTTPS) respecting security principles, such as confidentiality, integrity and authentication. Any questions regarding the security and protection of your personal data do not hesitate to contact us. See more information in our privacy policy.

Cancellation Policies

In the case of reservations made with Non-Refundable Rate and Standard Rate, there is no refund of prepayment in case of cancellation or No-Show. With the Standard Rate, you have the option of altering your dates up to 7 days before your arrival. For greater flexibility you can opt for the Super Flexible Package, and for greater security you can also purchase Cancellation Insurance, available for an additional amount of €49.

The Super Flexible Rate has a free cancellation period up to 7 days before arrival. After this period, cancellation fees apply which correspond to 50% of the total amount of the reservation. In the case of a No-Show, the customer is billed for the total amount (100%) of the reservation.

No refunds or discounts will be given for bad weather conditions, late arrivals, or early departures. No refunds of goods and / or services are due which, although made available to the client, the client chooses not to enjoy or use.

OHAI Nazaré and its suppliers are not responsible for non-compliance or defective non-compliance with their obligations in the provision of the contracted services, which are attributed to acts or phenomena of nature, labor conflicts, acts of government authorities or accidents.

After booking confirmation, no exchanges between rates and prepayment and / or cancellation conditions are allowed. For this reason, when booking, the customer must choose the rate and respective conditions that adapt to the situation in which he finds himself.

For a better understanding of the different rates conditions, a summary table follows:

Arrivals and Stays

Check-In: takes place from 16h00.

Check-Out: until 11:00.

Arrivals after 22h00 must be notified in advance. In these situations, OHAI Nazaré reserves the right to rent your accommodation unit after the indicated time if there is no prior notification.

Access to OHAI Nazaré will only be authorized after registration at the reception. All guests must present identification and sign admission forms. If you have completed the check in online, you must present proof of check-in on the line identified for that purpose.

The total amount of the stay must be paid until check-in.

In the accommodations (Bungalows, Glampings and Apartments) you will be asked for a credit card number as a form of guarantee / deposit (which will be eliminated within 24 hours after Check-Out, unless deducted for duly substantiated and invoiced damage coverage). If you do not have a credit card, we request a deposit of € 150.00 in cash (to be refunded up to 30 minutes after Check-Out, unless deducted for properly substantiated and invoiced damage coverage). The damage or usurpation of the equipment in common use, in the accommodations or in any other good or service will be imputed to the customer, being asked for the additional payment whenever the amount exceeds the security deposit requested.

In situations of overbooking or unforeseen functional unavailability of a particular accommodation unit, OHAI Nazaré guarantees the client's accommodation in a unit of the same or higher category without adding any additional cost to the client.

In the case of caravanning parcels, the alteration of the parcel defined by the reception by the customer is totally prohibited, and this change can only occur upon request made to the reception and subject to availability.

Pets are allowed on request (some spaces are forbidden). To be admitted, it is mandatory to present a vaccination certificate (health bulletin) regularized at the time of Check-In. Any animal inside the Resort without admission, may give grounds for expulsion without the right to return the amounts paid. Additional charges may apply. Dogs mentioned in the list of dangerous breeds are prohibited. Pets must always be accompanied by their owner and on a leash.

It is mandatory to wear identification bracelets inside the Resort to guarantee the safety of guests inside the enclosure.

The client must comply with the OHAI Nazaré internal regulations. OHAI Nazaré is not responsible for damages suffered by the client because of the violation of the internal regulations.

Minors

When booking through https://ohairesorts.com/nazare/ the customer guarantees to recognize that, according to the jurisdiction of his country, he considers himself as an adult. Parents and legal guardians are responsible for complying with all acts or damages carried out by the child on the website. Access to sports facilities for young people under the age of 16 is prohibited without the supervision of a responsible adult.