Terms and Conditions

1 - Reservations 

    1. Rates available 

When booking through the OHAI Nazaré booking platform, the following rates are available:

      1. 1.1.Best price available

Pay 50% of your booking and guarantee the best available price.

Prepayment:

  • To guarantee the confirmation of the reservation, a prepayment of 50% of total amount is requested. The remaining 50% will be charged 2 days before the arrival date or upon check-in.
  • The following payment methods are available: bank transfer, PayPal, and credit card.

Changes or cancellations: 

  • A single change of dates from the original reservation is allowed it is made at least 7 days in advance and only approved by the resort. If the amount of the new reservation is higher than the initial amount the difference must be paid. If the total amount of the new booking is lower, the difference will not be refunded.
  • No discounts or refunds will be applied in case of cancellation, no-show, bad weather, late arrival, or early departure.
  • No refunds are provided for goods and/or services that, although made available to the Customer, this chooses not to enjoy or use.
  • After confirmation of reservation are not allowed any exchanges between rates and prepayment conditions. For this reason, when booking, the customer must choose the rate and conditions that adapt to the situation in which he is.

2. Pay in installments (interest-free) 

Book today and pay your reservation in 4 convenient interest-free installments. Payments are made automatically. The first payment is charged 120 days before arrival.

This rate is only available for bookings more than 120 days in advance.

Prepayment:

  • The payment of the amount of your reservation is divided into 4 interest-free instalments. Payments are automatically charged to your credit card. If it is not possible to charge the payments, you will be notified. In case of no response the reservation will be cancelled.

1st payment of 25% - 120 days before arrival date;

2nd payment of 25% - 90 days before arrival date;

3rd payment of 25% - 60 days before arrival date;

4th payment of 25% - 30 days before arrival date.

  • The following payment method is available: credit card.

Changes or cancellations:  

  • Free cancellation up to 120 days before arrival. After this period cancellation fees will apply which correspond to the amount paid as a guarantee of reservation. 
  • A single change of dates from the original reservation is permitted provided it is made at least 7 days in advance and only approved by the resort. If the amount of the new reservation is higher than the initial amount the difference must be paid. If the total amount of the new booking is lower, the difference will not be refunded. 
  • No discounts or refunds will be applied in case of no-show, bad weather, late arrival, or early departure. 
  • No refunds are provided for goods and/or services that, although made available to the Customer, the latter chooses not to enjoy or use. 
  • After confirmation of reservation are not allowed any exchanges between rates and prepayment conditions. For this reason, when booking, the customer must choose the rate and conditions that adapt to the situation in which he is.

3. Flexible 

Book now and pay later. Cancel or change your reservation for free up to 10 days before arrival.

Prepayment:

  • No prepayment is required at the time of booking. When 10 days are left to your stay will be charged the payment of 50% reservation, the remaining 50% will be charged 2 days before the stay or at check in. This payment is made automatically. If it is not possible to charge 50% of the reservation amount, it will be automatically cancelled. A credit card is required to guarantee the reservation and to make the prepayment when 10 days are left to the arrival.

Changes or cancellations: 

  • Free cancellation and flexibility in changing dates up to 10 days before arrival. After this period, cancellation fees that correspond to the total amount of the reservation apply. 
  • No discounts or refunds will be applied in case of no-show, bad weather, late arrival, or early departure.
  • No refunds are provided for goods and/or services that, although made available to the Customer, the latter chooses not to enjoy or use. 
  • After confirmation of reservation are not allowed any exchanges between rates and prepayment conditions. For this reason, when booking, the customer must choose the rate and conditions that adapt to the situation in which he is.

4. Last opportunity

Pay now and ensures your reservation.

This rate is only available when there are few accommodation units available or for reservations less than 3 days in advance.

Prepayment:

  • To guarantee the confirmation of the reservation, prepayment of the total amount (100%) is requested. 
  • The following payment methods are available: PayPal and credit card.

Changes or cancellations: 

  • No discounts will be applied in case of cancellation, no-show, bad weather, late arrival, or early departure.
  • No refunds are provided for goods and/or services that, although made available to the Customer, the latter chooses not to enjoy or use. 
  • After confirmation of reservation are not allowed any exchanges between rates and prepayment conditions. For this reason, when booking, the customer must choose the rate and conditions that adapt to the situation in which he is.

5.  General booking conditions 

  • Accommodation reservations for high season or special periods are subject to a minimum stay of 3 (three) nights except exceptions duly identified on the reservation platform.
  • Promotional conditions/discounts are subject to confirmation of availability and are not transferable to third parties. To enjoy certain promotions/discounts, the customer is asked to enter a promotional code. Promotions are not cumulative with each other.
  • On our website we offer the best price guarantee. This means that if you have found our cheapest accommodation on another website we will match the price. To match the price the reservation must be for the same accommodation and type of accommodation, for the same check-in and check-out date and have the same conditions and cancellation policies. We only match the price for current offers. In this way, you will have to provide us with the link to the other offer at a better price and it should be online and available when we verify it. 
  • For accommodation reservations, the price applies for the maximum occupancy of available beds in the accommodation. The Resort reserves the right to cancel or not admit reservations whose number of people exceeds the maximum capacity of the accommodation. 
  • In the accommodations, the preference for some type of bed, Double or Twin, must be communicated and will be met according to availability. This and other special requests must be made at the time of booking and requested by email to booking.nazare@ohairesorts.com. Additional charges may apply. 
  • All accommodation is equipped with kitchenware. Cots are optional and must be requested at time of booking (subject to availability). Towels and bed linen are included in the price. Beds are made upon check-in.
  • It is the customer’s sole responsibility to correctly enter and update their contact details on the booking platform.  
  • For your safety we inform you that our official website is https//ohairesorts.com/nazare/ The communication regarding your reservation is made through one of the following emails: noreplay.nazare@ohairesorts.com, booking.nazare@ohairesorts.com or info.oha@ohairesorts.com. 
  • All our pages use Secure HTTP (HTTPS) respecting security principles such as confidentiality, integrity and authentication. Any questions regarding the security and protection of your personal data do not hesitate to contact us. See our privacy policy for more information.

6.  Admission and Permanence 

  • Check-In: From 4 pm. Check-Out: until 11 am.
  • Arrivals after 10 pm must be notified in advance. In these situation OHAI Nazaré reserves the right to rent your accommodation unit after the indicated time if there is no prior notification.
  • Access to OHAI Nazaré will only be allowed after registration at reception. All guests must present identification and sign admission forms. If you have checked in online you must present the proof of the same on the line identified for this purpose. 
  • The total amount of the stay must be regularized until check-in.
  • In the accommodations (Bungalows, Glampings and Apartments) will be asked the number of a credit card as a guarantee (which will be eliminated within 24 hours after check-out, unless deduction for damage coverage duly justified and invoiced). If you do not have a credit card, we request a security deposit of € 150.00 in cash (to be refunded up to 30 minutes after check-out, unless deduction for damage coverage duly justified and invoiced). The damage or usurpation of the equipment for common use, in the accommodations or in any other good or service will be imputed to the customer being asked for the additional payment whenever the value is higher than the security requested.
  • In situations of Overbooking or unforeseen functional unavailability of a particular accommodation unit the OHAI Nazaré guarantees the accommodation of the customer in unit of equal or higher category without adding to it any additional cost to the customer.
  • In the case of caravan plots it is totally forbidden to change the parcel defined by the reception by the customer and this change can occur only upon request made to reception and subject to availability.
  • Pets are accepted on request (there are some spaces with prohibited access). For your admission it is mandatory to present certificate of vaccination (health bulletin) regularized at the time of check-in. Any animal within the Resort without admission, may lead to expulsion without right to return the sums settled. Additional charges may apply. Dogs mentioned in the list of dogs of dangerous breeds are prohibited. Pets must always be accompanied by their owner and on a leash.
  • It is mandatory to use identification bracelets to ensure the safety of guests within the grounds.
  • The client must comply with the internal regulations of OHAI Nazaré. OHAI Nazaré is not responsible for damages/ losses suffered by the customer because of the violation of the rules of procedure.

7.  Minors

  • By booking through https://ohairesorts.com/nazare/ the customer warrants to acknowledge that according to the jurisdiction of his country he is an adult. Parents and legal guardians are responsible for complying with any and all acts or damages performed by the minor on the website.
  • Access to sports facilities for young people under the age of 16 without the supervision of a responsible adult is prohibited.

4.Rules of Procedure

  Regulamento_Interno_(Legal 28112023)