Frequent questions

Installations

Can I receive visitors during my stay?

Of course. We have rates for people who wish to visit you during your stay. Individual prices are 7.5 euros in low season, 10.50 euros in mid season and 13.50 euros in high season. Parking is included in the prices and babies up to 2 years old do not pay.

Can I barbecue on the premises?

Charcoal barbecues, bonfires or fires are prohibited under penalty of expulsion from the Resort in case of non-compliance.

Are pets allowed?

At OHAI your pets are welcome upon request. You will be asked for a valid and updated vaccination bulletin at the time of check in. We simply do not accept dog breeds on the dangerous breed list. There is an area for you to have fun with your pet and bathe it. Additional charges may apply in high season. Pets must always be accompanied by their owner and on a leash.

Is there medical attention?

Yes, we have an exclusive space for first aid.

Does the restaurant have menu options adapted to people with food allergies?

Yes, the DASOS restaurants have buffet and a la carte service, where you can choose vegetarian, vegan or anti-allergic options.

Do you have to pay when using the sports and entertainment areas?

There's no charge. Great, isn't it? At OHAI all of our services are available to clients at no additional cost. The paddle tennis courts (equipment included), volleyball court, multisport court, gymnasium, SPA and Jacuzzi, water park, heated outdoor pool, game room and much more.

Only for certain services a deposit of 20 ? is required and will be refunded after delivery of the equipment, unless damage coverage is deducted and duly invoiced.

Is there animation for children?

Yes! We have an animation team that entertains young and old with excellent activities, educational games and much more. This animation is available during the Holy Week and from June 23rd to September 13th.

Do the buildings have an elevator?

No, but buildings with common access are adapted to people with reduced mobility. For accommodation, you can contact our customer service department and they will recommend the most suitable ones.

What are the opening hours?

The Resort operates 24 hours a day. Check in is from 16:00 and check out is until 12:00.

Are groups accepted?

Yes! And we have special conditions for groups of more than 15 people. Group bookings must be requested by email comercial.nazare@ohairesorts.com

Do you receive events?

Yes! We have space and special conditions to receive business or private events. Do you want to celebrate a special date with us? Write to us at comercial.nazare@ohairesorts.com.

Accommodations

Who is in charge of the cleaning?

Our cleaning service will keep your accommodation in order before you check in and after you check out. For stays of more than 5 nights, we change the bedding and towels.

Are the accommodations equipped with kitchen utensils, bath towels and bedding?

All accommodations have a fully equipped kitchenette with kitchen utensils. Bathroom towels and bedding are included in the price. Beds are made on arrival.

Are there cribs and extra beds available?

Yes, but they are subject to availability and accommodation space. Additional charges may apply. Under no circumstances may the maximum capacity of the accommodation be exceeded.

Is it possible to change the accommodation booked directly?

Yes, however, change is subject to availability and additional charges may apply.

Does the accommodation have a washing machine?

No. However, we do have a laundry available for OHAI customers.

Do the accommodations have internet and TV?

All accommodations have internet access. We simply don't have TV at the Glampings. The remaining accommodations have a television with approximately 100 channels.

 Do I need to bring pool towels?

Yes. Only bath towels are available in the accommodations.

What time do I have to check out?

Departure must be made before noon.

Do I have to make a security deposit?

At the accommodation (bungalows, glampings and apartments) you will be asked for a

credit as a form of security. We will remove this number within 24 hours of your departure, with the exception of the deduction for damage coverage which is duly justified and invoiced.

If you do not have a credit card, we request a deposit of 150 ? in cash which will be refunded up to 30 minutes after your departure, unless damage coverage is deducted and duly invoiced.

Camping

Are there areas for camping and caravans?

Yes. We've identified the plots for tents and caravans.

Do I have to book in advance?

Yes, the plots and accommodations are quickly sold out, so we recommend that you make your reservation in advance - it will take less than 5 minutes on our website!

Is there electricity and water?

Yes, all the plots are properly equipped with access points to electricity and are close to the accesses to drinking water.

Can I choose my plot?

From the reception we will assign you a plot according to your preferences and the amount of equipment you have. You cannot change the plot without approval from the reception.

What kind of electrical connection do the plots have?

The plots have a connection with a three-phase input with a maximum capacity of 10/16 amps.

Is there a space to unload the waste from my motorhome?

Of course! In the resort there is a service area for motorhomes exclusively for customers.

I need to dry my clothes, but I see you can't fix clothes in the trees. What can I do?

At OHAI, it is not permitted to fix clotheslines between trees or use safety nets to dry clothes. But don't worry, we have clothes racks so you can take care of your clothes, you just have to ask at the reception (under deposit of 20 ?).

Entrance to the resort

What time can I get to the resort?

The check in is done from 4pm. Arrivals after 22h00 must be notified in advance.

What documents are required for registration?

The client and his or her companions must be accompanied by their identification documents. If you bring a pet, you must also bring its valid and updated vaccination bulletin (health bulletin).

Can I check in online?

Yes! We have an online registration platform available through the following link: https://checkin.unixdata.es/#/login/44

What are the advantages of checking in online?

At Ohai Nazaré we want you to make the most of your vacation days, so we have designed an Online Check In system that allows you to save time upon arrival. Through this system you can complete your personal data and those of your companions, in addition to making full payment of your stay in case you need it. This way, when you arrive at the resort you only have to receive your keys/card and that's it! The registration time remains the same, but this way you avoid queues and waiting.

Bookings

How to make a reservation directly with the Resort?

You can do it through our website. By clicking on "Booking" you will reach our online booking platform. You can also contact us by email booking.nazare@ohairesorts.com or by phone: (+351) 262 561 800.

Is there any tax added to the final value?

No. The amount you get already includes all the taxes in force at the destination.

What payment methods are accepted?

When you make your reservation, you will be redirected to a secure Hipay payment page, where you can pay by credit card (Visa, Mastercard), multi-bank and payshop.

What are the advantages of booking through OHAI's website?

There are many advantages to booking directly with OHAI. When you book any accommodation through our website, we offer you a continental breakfast. You also have a personalized service and more flexibility to change dates when choosing the standard rate. We offer you the best price guarantee, so if you find one of our cheaper accommodations on another website, we will match the price.

What are the requirements to match the price?

We will match the price if you find our accommodation cheaper on another website. To do this, you have to choose the same accommodation and type of accommodation, the same check-in and check-out date and with the same conditions and cancellation policy. We simply match the price of the current offers, so you must provide us with the link to the other offer with the best price, which must be active and available when we check it.

Why are there different prices for each type of accommodation? Do I need a prepayment when I make my reservation?

When booking through the OHAI Nazaré reservation platform, the following rates are available: standard rate, super flexible rate and non-refundable rate.

For a better understanding of the different rates, take a look at the summary table:

Price list

Discount

Prepaid

Cancellation Fee

Change of Dates

Non-refundable

10%

100% to the reserve

100% of the value of the reserve

Not allowed

Standard

5%

50% to the reserve

50% of the value of the reserve

Changes of dates are allowed up to 7 days before your arrival.

Super Flexible

-

You only have to make the payment 7 days before your arrival.

Free until 7 days before your arrival

Changes of dates are allowed up to 7 days before your arrival.

After the confirmation of the reservation, no changes are allowed between the rates and the prepaid and/or cancellation conditions. For that reason, when making the reservation, you must choose the rate and respective conditions that best suit your conditions. For any doubt about the rates, please consult our conditions of sale or contact us.

Are the rates published on the Internet constantly updated?

Yes, our reservation department updates the data available on the Internet daily, including rates and resort availability.

What is the cancellation policy?

There is no refund of the booking guarantee payment in case of cancellation or no-show.

For reservations made at the non-refundable and standard rate there is no refund of the prepayment in case of cancellation or no-show. For greater flexibility and security, Super Flexible Fare & Cancellation Insurance is available. Check out our terms and conditions or contact us.