Frequent questions


Is it a resort recommended for families?

Yes, especially for families with children, as we have a water park, playground, games room and special activities for the little ones.

Does the restaurant have vegetarian and vegan options?

There are vegetarian and/or vegan options in the restaurants. When making your reservation, please inform us of your dietary restrictions and intolerances.

Is this resort recommendable for a romantic getaway?

Of course! The surroundings of Pinhal de Leiria, the relaxation pool/interior pool and our restaurant make OHAI Nazaré a perfect place for couples who want a few days rest.

Does the resort have Wifi?

Yes. Throughout the resort, including the areas outside the lodgings, you can access our Wi-Fi network free of charge.

Where can I surf?

On Praia do Norte, of course! This is the beach of gigantic waves that attracts thousands of surfers every year.

But if you want to learn to surf, you can book your lessons with the surf school that is partner of OHAI Nazaré. There are several other beaches in the surroundings suitable for your first surf lessons. Are you ready?

Is access to the relaxation pool/interior pool and gym paid?

No, access is free to both, as well as to the other facilities of our Resort.

Do you have baby high chairs available?

Yes, you can request the inclusion of a “Baby Kit – Cot and Chair” when you make your booking on our website. You can also send an email with your booking number to and ask our team directly. The Baby Kit has a value of 9€.

Can I spend the day without being hosted?

No. To access our facilities, you must be hosted.

Is access to the facilities free of charge for guests?

Yes, all shared areas are free of charge.

Are there spaces for doing the laundry?

Yes, we have a mini laundry room for the exclusive use of clients.

Can minors enter the relaxation pool?

Yes, the relaxation pool/interior pool is accessible to all ages. So that your family time is complete!

When is the heated pool open?

The relaxation pool/interior pool is open all year round. Because even on the coldest days, a hot bath is invigorating!

When are the outdoor pools open?

In principle, the water park and outdoor pools are open all year round.

However, this will depend on the weather conditions, so we ask you to always confirm with our team.

What facilities does OHAI have?

Facilities for the whole family, from children to adults. We have a water park, outdoor pool and indoor pool, paddle tennis courts, volleyball courts, mini slide, games room, gym, playground and restaurant.

How far are you from the beach?

We are 4kms from Nazaré Beach and 3kms from Praia do Norte. In a few minutes by car you can access both and enjoy the best of Nazaré!

Is there animation throughout the year?

The entertainment is available during the high season, from the end of June to mid-September, and during Holy Week.

However, on weekends in the low and mid seasons we promote activities for the whole family, such as stargazing, film screenings, competitions, paddle tennis tournaments and much more.

Can we bring bicycles?

Yes! there are many walks you can do by bike around Nazaré. You can also always rent one of the bicycles available at the resort entrance.

Is the water park paid?

Access to the water park, as well as the outdoor pools and the relaxation pool/interior pool, is completely free of charge for our guests.

Is the pool heated?

The container pools and the relaxation pool/interior pool are heated.

Can I receive visitors during my stay?

No, only guests can access our facilities.

Can I barbecue on the premises?

It is forbidden under any circumstances to have charcoal barbecues, bonfires or burning, under penalty of expulsion from the Resort in case of non-compliance.

The only place allowed for barbecues is in our Ohai VIP Bungalow which has an electric barbecue.

Are pets allowed?

At OHAI your pets are welcome at the Resort upon request. You will be asked to show a valid and up-to-date vaccination booklet (boletim sanitario) when you check in. We only do not accept dog breeds that are on the dangerous breeds list. Additional costs may apply in high season. Pets must remain accompanied by their owner and on a leash at all times. Pets are not allowed in closed spaces or swimming pools.

For more information, see Ohai Resorts Pet Friendly

Is there health care?

There is only one first aid post available. There is a health centre 4 km away and Alcobaça Hospital is 15 km away.

Is there a menu proposal in the restaurant adapted to the needs of people with food allergies?

Yes, the BISTROHAI restaurant offers a buffet or à la carte service (depending on the season), where you can choose vegetarian, vegan or anti-allergenic options.

What is the value of using sports and entertainment venues?

None! Phenomenal, isn’t it? At OHAI all the services we have are available to our guests at no extra cost. Paddle courts (equipment included), volleyball court, multi-sports field, gym, relaxation pool and Jacuzzi, water park, heated outdoor pool, games and console room… In short, there will be no lack of fun. Are you ready?

Is there children's entertainment?

Yes, we have an entertainment team that will delight children and adults alike with lots of activities, educational games and fun. This entertainment is available during the week in high season and at weekends in low and mid-season.

Do the buildings have a lift?

No, however the buildings with common access are prepared for people with reduced mobility. In the case of the accommodation, please ask our customer service for the most suitable accommodation for your situation.

What are the opening hours?

The Resort is open 24 hours a day. Check-in is from 16h00 and Check-out is until 11h00. Arrivals after 22h00 must be notified in advance.

Do you accept groups?

Yes! And we have special conditions for groups over 20 people. Group bookings should be requested via e-mail

Are there containers for recycling waste?

Yes, there are several recycling points scattered around the park and near the lodges.

Do you host events?

Yes, we are able to host any type of event, whether corporate or private. We have special conditions for corporate events and private celebrations. Do you want to celebrate that special date with us? Contact us through the email


How are the Bungalows equipped?

With everything you need! Bathroom, air conditioning, refrigerator, microwave oven, induction hob, toaster, Dolce Gusto coffee machine, TV with cable, Wi-Fi, crockery, kitchen utensils, safe, sheets, towels, pillows and more.

Not to mention the porch, which is equipped with table and chairs so you can rest and admire the scenery!

Are bed sheets included in the accommodation?

Yes, bath towels and bed linen are included in the price of the accommodation. In addition, the beds are made up when you arrive.

Are sheets and towels changed?

The towels are changed on the 3rd day for stays longer than 4 nights. For stays longer than 8 nights the sheets will be changed on the 6th day.

Is there a TV in the accommodation?

All our accommodation, except for the glampings, has a TV with several channels available.

What is the maximum capacity of people per Bungalow?

This will depend on the type of bungalow you choose.

The OHAI Bungalows are divided into two types, with capacities for 5 and 6 people.

The Beach Bungalow has capacity for 2 people.

Is the accommodation air-conditioned?

The ohai bungalows and glampings are equipped with air conditioning, which heats and cools the environment.

Is there a minimum number of overnight stays?

A 2 or 3 night minimum may be required depending on your desired dates. Make your booking simulation for more information.

AWho is in charge of cleaning?

Our cleaning service will take care of the cleanliness and tidiness of your accommodation before your check-in and immediately after your check-out. Towels are changed on the 3rd day for stays longer than 4 nights. For stays longer than 8 nights, sheets will be changed on the 6th day.

Are cots and extra beds available?

Cots are available on request, we do not provide extra beds. This extra is subject to availability and feasibility of its placement in the accommodation. Additional costs may apply. Under no circumstances can the maximum capacity of the accommodation be exceeded.

Is it possible to change the type of accommodation booked directly?

Yes, however, subject to availability and additional charges may apply.

Does the accommodation have a washing machine?

No. However, there is a laundry on Ohai’s premises for the use of customers.

Do the accommodation have internet and TV?

All accommodation has internet access. There is no TV in the Glampings. The other accommodation has a TV with about 100 channels.

Is it necessary to bring pool towels?

Yes, only bath towels are available in the accommodation.

What time do I have to leave the Accommodation?

Check out must be done until 11am.

Do I have to pay any deposit?

In the accommodations (Bungalows, Glampings and Apartments) a credit card number will be requested as a form of guarantee/guarantee (which will be eliminated within 24 hours after Check-Out, unless a deduction for damage coverage is duly justified and invoiced). In case you do not have a credit card, we request a deposit of 150.00€ in cash (to be refunded within 30 minutes after Check-Out, unless a deduction for coverage of damages is duly justified and invoiced).


What is included in the plot rental?

All plots are equipped with electricity access points and are close to drinking water access points.

They also have access to the toilets and to the sanitation areas for crockery and utensils.

Are there areas for caravanning?

Yes, we have properly identified plots for caravans.

Is it necessary to make a reservation?

Yes, both the plots and the accommodation sell out quickly. For this reason we advise you to book in advance. On our website it takes less than 5 minutes!

Is there electricity and water?

Yes, all the plots are properly equipped with electricity access points and located near places with access to drinking water.

Can I choose my installment?

The plot that corresponds to you is assigned to you at the reception according to your preferences and the type of equipment you have. It is totally forbidden to change the plot without the approval of the reception.

What type of electrical connection do the plots have?

The plots are connected with a three-phase input with a maximum capacity of 10/16 amperes.

Is there an area where I can dispose of my motorhome waste?

Absolutely! There is a motorhome service area inside the resort for our guests.

I need to dry clothes and it is forbidden to fix clotheslines between trees. What should I do?

Right. At OHAI it is not allowed to hang clotheslines between the trees or use the safety nets to dry clothes. But don’t worry, as we have clotheslines so that you can take care of your laundry, just ask at reception (under a deposit of 20.00€).

Admission to the Resort

Can I check in at any time?

Officially, you can check in from 4pm. If accommodation is available before that time, we will contact you to let you know.

Also, during low season we allow early check-in according to availability.

What time can I get to the resort?

Check-in to the accommodation is from 16h00, however you may arrive from 14h00 and start using the facilities. Arrivals after 22h00 should be notified in advance.

Can I access the resort with a second vehicle?

Yes, the first vehicle is free to park, while the second must pay the equivalent of 5 euros per day.

What documents are required for check in?

The client and respective accompanying persons must be accompanied by the respective identification documents. If you are bringing a pet, you must bring a valid and updated vaccination bulletin (boletim sanitario).

Can I check in online?

Yes, we have an online check-in platform available.

What are the advantages of checking in online?

At Ohai Nazaré we want you to make the most of your holidays so we don’t want to waste your time. For that, we have designed an Online Check In system that allows you to save time on arrival. Through this system you can fill in your personal data and that of your companions, as well as make the total payment of your stay if you haven’t done so already. This way, when you arrive, all you need to do is receive your keys/card to enter your accommodation. The check in time remains the same, but the service is done in a priority line so you avoid queues and the waiting time is minimal.


What are the benefits of joining the My Ohai community?

If you join the My Ohai community you can start enjoying great benefits!

  • 5% discount
  • Premium Wifi
  • Best price guarantee
  • Flexibility on standard rate
  • Exclusive benefits
Is there a half board option?

Yes. When booking through our website, you can choose the option of half board and full board for both children (5 to 11 years) and adults (>12 years).

How to make a reservation directly with the Resort?

Bookings can be made through our website. By clicking on “reservation” you will be forwarded to our online booking platform. Alternatively you can contact us by e-mail or by phone: (+351) 262 561 800.

Is there any tax to be paid on the amount presented?

No. The value shown already includes all taxes in force at destination.

What means of payment are accepted?

When you make your booking you will be redirected to a secure Ingenico payment page where you can pay by credit card (Visa, Mastercard), Paypal and bank transfer.

What are the advantages of booking directly?

There are many advantages of booking directly. Booking directly gives you a personalised service and greater flexibility in changing dates when booking the standard rate. We offer a best price guarantee. This means that if you have found our accommodation cheaper elsewhere we will match the price.

Also if you join the My Ohai community you can start enjoying great benefits.

  • 10% discount
  • Premium Wifi
  • Best price guarantee
  • Flexibility on standard rate
  • Exclusive benefits
What are the requirements for price matching?

We will match the price if you found our accommodation cheaper on another website. For us to match the price the booking must be for the same accommodation and accommodation type, for the same check-in and check-out date and have the same cancellation policy and conditions. We only match the price for current offers. Therefore, you will need to provide us with the link to the other offer with the better price and it must be online and available when we check it.

Why are there different prices for each type of accommodation? Is a prepayment required when making my booking?

When booking through OHAI Nazaré’s booking platform the following rates are available: Best available rate, Flexible, Pay by installments (s/juros) last chance. For a better understanding of our rates please consult our terms and conditions.

Are the tariffs published on the Internet constantly updated?

Yes, our reservations department updates the data available on the internet daily, including rates and availability of the resort.

What is the cancellation policy?

For a better understanding of our cancellation policy please see our terms and conditions.